The White House has, in recent history, offered up a line of communication to the public in the form of a phone line where citizens can call and leave comments for the President. Staffers screen these comments, categorize them, and decide what to pass along.
Apparently, not anymore.
Since entering office, Donald Trump has yet to re-open the comments line, which was shut down during the transition process according to ThinkProgress. Now, callers are greeted with a recording that instructs them to instead Facebook message the White House— a feature that doesn’t exist, or, leave comments in the online web form.
People, um, didn’t like that. So they’re calling his hotels instead.