OJK, Ombudsman team up to improve financial sector services – Jakarta Post

The Financial Services Authority (OJK) and the Indonesian Ombudsman have agreed to work together to prevent potential disputes in the financial sector as people’s awareness of the industry continues to rapidly rise.

In a speech during the signing of the cooperation agreement on Friday, Ombudsman chairman Amzulian Rifai said the cooperation was important as the Ombudsman had seen an increasing number of complaints regarding public services in the financial sector, something that should be handled first by the OJK if the cases could still be resolved within the financial authority’s domain.

“We sometimes think that some cases [from the financial sector] could still be resolved by the OJK without the need for consumers to report them to the Ombudsman,” he said.

“The Ombudsman can only receive reports if there is no resolution from internal mechanisms in banks and financial…

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