Comprehensive, consumer-focused compliance is the backbone of our organization – Robert Deignan, CEO
Boca Raton, FL (PRWEB)
July 31, 2017
ATS Digital Services, also known as Advanced Tech Support (ATS), announced today an industry milestone: they are the first call center certified by AppEsteem Corporation to provide premium support services to consumer software applications.
Founded by a team of Microsoft cybersecurity veterans, AppEsteem certifies apps and related services. ATS Digital Services has met all thirty-nine compliance parameters required for AppEsteem’s call center certification.
Since 2011, ATS has provided technical support services to hundreds of thousands of customers both over the telephone and through remote access screen sharing technologies.
“Comprehensive, consumer-focused compliance is the backbone of our organization,” said Robert Deignan, ATS Digital Services’ Chief Executive Officer. “When we started the review process in January, we discovered that we already met most of AppEsteem’s requirements. From there, it was a simple decision to commit ourselves, get certified, and send a signal to software vendors, security companies, and regulators that we operate at the very highest level when it comes to consumer-friendly operations and practices.”
AppEsteem’s call center requirements are based on input from government regulators, law enforcement, security companies, the software industry, call centers, and consumer groups. Along with AppEsteem’s other requirements, they are designed to protect consumers while also helping to build a more sustainable, healthy software downloading industry.
“Verification by an organization with the credentials of AppEsteem is the…