American Airlines Responds After Man Posts Viral Photo Of ‘Gross’ Lobster Roll

A man who posted a picture of his grilled cheese lobster roll aboard an American Airlines flight later went viral after he wrote a scathing review about the quality of the dish. Travel blogger Ben Schlappig wrote a blog Thursday about the airline’s food, and American Airlines on Friday issued an apology and stated the food was “not up to our standards.”

In a piece on his travel blog One Mile at a Time, Schlappig wrote, “I’m actually being too generous with the title in calling it a ‘lobster roll.’ It was more like a ‘lobster’ ‘roll.’”

Read: Man Sues American Airlines After 14-Hour Flight Next To Obese Passengers

“I have low expectations of American’s catering,” he said. “Yes, even in business class on their ‘premium’ A321 transcon flights. But yesterday I was served what might just be the worst meal I’ve ever been offered in a premium cabin.”

He added, “I was a bit surprised to see a lobster roll on the business class menu between Los Angeles and New York. However, I saw it on the menu before my flight and figured I had to pre-order it, since I was very curious to see how good of a job they’d do preparing it.”

Travel blogger Ben Schlappig wrote a travel blog about the airline’s food on Thursday, and American Airlines responded to the incident in a statement to International Business Times Friday. Photo: Ben Schlappig/One Mile at a Time

Schlappig went on to compare photographs of a lobster roll he ordered while flying in the Etihad Residence with a photograph of the dish he ordered while flying with American Airlines, which was reportedly described as a “lobster roll with sweet potato chips.”

Schlappig said that when the dish was delivered, he “thought there was a mistake.” He described the exchange on his blog:

“I’m sorry, I think there’s a mistake. I ordered the lobster roll.”

“Yes, that’s it.”

“This is the lobster roll?”


Website Flyer Talk on Twitter dubbed the dish “so gross it…

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