British Airways said that the personal and financial details of customers making bookings between August 21 and September 5 had been stolen in a data breach involving 380,000 bank cards.
BA's CEO, Alex Cruz, said Friday that enough data was stolen to allow criminals to use credit card information for illicit purposes, and that police are investigating.
Finally, Cruz stated, "At the moment, our number one goal is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".
The company said the breach had been resolved and the website was now working normally, and all customers affected by the breach had been contacted on Thursday night. Around 3,80,000 card payments were compromised, the airline said.
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"Anyone concerned they could be at risk of fraud should consider changing their online passwords, monitor bank and other online accounts and be wary of emails regarding the breach as scammers may try and take advantage of it". "They´re a shambles", he told the Daily Telegraph newspaper.
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He said the company was "100% committed to compensate" customers. "None was given", she told the Daily Telegraph. It's the latest public relations problem for the airline, and follows a power surge past year at its control center near London's Heathrow International Airport that disrupted flights and stranded tens of thousands of passengers.
Britain's National Crime Agency says it is investigating.
The data theft incident, which took place between August 21 and September 5, comes almost two months after a technical glitch caused dozens of British Airways flights departing from and arriving at London's Heathrow Airport to be cancelled.
The airline said the problem was down to an incident with an IT system.
The attack came 15 months after the carrier suffered a massive computer system failure at London's Heathrow airport, which stranded 75,000 customers over a holiday weekend.
BA announced last month that it will halt flights to Tehran in September, citing low profitability as the U.S. reimposes sanctions on Iran.